FAQs
Shipping & Orders
1. How does my order get processed?
All the orders will get dispatched directly from our US warehouse within 2 working days. It would usually take 2-4 workdays to get the package delivered.
2. How can I change or cancel my order?
If you want to change or cancel your order, please contact us as soon as possible. Our relevant staff will get in touch with you immediately. Your order could be modified or refunded only before we ship out the item. Feel free to reach out to us at parasolshops@gmail.com for additional help.
3. Do I need to pay for the shipping and taxes/duties?
Our provides free shipping to the Contiguous US for all parasols. All taxes/duties will be covered.
4. Why shipment delay?
Most cases of delays will be caused by holidays, natural disasters, or carrier delays. If you need any additional help, please contact our customer service.
5. My order never arrives. What should I do?
If you haven't received your package within the standard delivery times, please follow the steps below.
Check the status of your order with the tracking number first.
Contact our customer service immediately for assistance.
6. Missing items or damaged items?
Please contact us without any hesitation. It would be appreciated if you notify us of any missing item or mistake within 3 business days of receiving the order so that we would effectively make it right for you.
7. Can I pick up my order?
Unfortunately, the answer is probably no. For now, all products are shipped directly from our warehouse to customers.
Care & Maintenance
Important; When you open the parasol, always make sure the canopy material is tight, so that the ribs/arms cannot move from side to side.
We recommend that all Parasol® are closed when not in use, and always ensure that Parasols are tied, or strapped closed in windy conditions. This is to protect both parasol and people from damage, or possible injury. If the parasol becomes
wet, open the canopy so they are completely dry prior to closing/storage.
SUPPORT
Email: parasolshops@gmail.com
Opening Hours: Monday to Friday: 9am - 6pm
So, how did it start?
It began with Charles' vision to create a remarkable outdoor patio umbrella, and through perseverance and unwavering dedication, he has crafted an exceptional product that enhances the outdoor experience for all who embrace it.
Today, Charles stands proud as his outdoor patio umbrella brand has become synonymous with quality, style, and durability. The Charles Outdoor Umbrella has transformed countless yards into inviting retreats, allowing families and friends to gather comfortably under its protective canopy. Charles' dedication and passion have turned his dream into a reality, earning his brand a reputation as one of the leading names in outdoor living.